FAQ
If your question isn't here, call or text — we answer those too, free.
The business
Our workmanship — for as long as you own the home. If a connection we made, a panel we installed, or a circuit we ran ever fails because of how we did the work, we fix it free. Parts carry their manufacturer warranties.
Every job has a set price, quoted before work starts. No hourly meter running while someone looks for parts. The quote you approve is the invoice you receive.
Typically within 15 minutes during business hours — that's our actual Google-tracked response time, not a marketing claim. We're open 7 days until 9 PM.
Yes — both, through Google's verification program. The "background check passed" badge on our Google profile is Google's, not ours: they verify the business, licensing, and insurance independently.
For most standard jobs, yes — many can be quoted from photos over text. Tap "Get quote" on our Google profile or text us pictures of the job.
Burning smells, sparks, hot outlets, and a buzzing panel — call right away and we'll prioritize you. Flickering lights and dead outlets are usually safe to book as a same-day or next-day appointment.
The work
If you smell burning or see sparks — yes, and call us from outside if the smell is strong. We'll confirm the right move for your exact situation on the phone.
A loud buzz or crackle is arcing — that's serious. A faint hum from a breaker under heavy load can be normal. Call and describe it; we'll tell you honestly which one you have.
Overload, short circuit, or ground fault — in that order of likelihood. An overload means too much on one circuit. A short or ground fault means damaged wiring or a failed device. We can tell which from how it trips.
They're ungrounded, which matters for anything with a three-prong plug. Depending on your wiring we can ground them properly or install GFCI protection — code-legal either way.
Open the door and read the brand. Federal Pacific (Stab-Lok) and Zinsco panels have documented histories of breakers failing to trip during faults. If you have one, get it evaluated — that's not upsell, that's the fire data.
Often, but not always — a load calculation tells us. Sometimes a load-management device lets your existing service handle it for far less money. We check before quoting the big job.
If you have a Tesla, the Tesla Wall Connector. Otherwise ChargePoint and Emporia are reliable and work with everything. Buy the charger yourself online — we'll install whatever you choose and tell you honestly if a model is a bad pick.
Hardwired is cleaner, slightly faster, and required above 48A. A 14-50 outlet gives flexibility if you might move the charger. Both are code-legal when installed properly.
Intact, unmodified knob-and-tube can be serviceable — but after 100 years it's rarely unmodified, and buried under insulation it's a fire risk. Most insurers won't cover it. We'll tell you what you actually have.
Usually yes — the box gets replaced with a fan-rated one anchored to structure. Standard job for us, and the #1 thing handymen skip.
Old incandescent dimmers and LED bulbs don't speak the same language. A $30 LED-rated dimmer fixes it — five-minute install, no more disco.
Usually yes — the box must be replaced with a fan-rated one anchored to structure. That's a standard job for us and the #1 thing handymen skip.
Open 7 days until 9 PM — we typically reply in 15 minutes.
Typically replies in 15 minutes.